If an elevator fails to operate property, please promptly contact Property Management at 202-408-7700. An elevator technician will be notified promptly. If you are detained inside of an elevator cab due to a malfunction, remain calm and use the alarm button inside the elevator to signal for help. A phone is also provided in each elevator. This phone will connect you to a Kastle systems costumer service representative 24 hours per day, 7 days per week. Use the phone to speak directly to a Kastle representative for appropriate instruction and an update on Kastle’s communication with our elevator company.