1401 Eye Street NW • Washington, DC • 20005 • (202) 408-7700
Service Requests

Service Request

For your convenience, you can access the Service Request application from your Electronic Tenant® Portal.

The Service Request application can be used to:

  • Submit routine maintenance requests
  • Track the status of previously submitted requests
  • Communicate with Property Management regarding your requests

After logging in, navigate to the Service Request tab dropdown menu or Service Request display box and click, "Request Service." Follow the instructions below to submit a new request:

  • Confirm or complete all contact information
  • Choose the “Service Type” from the list
  • If enabled and applicable, enter any contractor details
  • Enter a detailed Request Description
  • Review all information
  • Click submit

You will receive an email conformation from the Property Management Office letting you know your request has been received. For detailed instructions for using the Electronic Tenant® Service Request Application, please see the Help Center located within the Tenant Center or contact the Property Management Office.

Updating User Information

Keeping your contact information up to date will assist Property Management staff in expediting all Service Requests, Conference Room requests, etc. Your contact information will auto-fill when adding a new Service Request Form for quick and easy submission. Each user should check regularly to ensure that accurate information is on file.

Your Requests

This feature allows Users to track and monitor all Service Requests submitted through the Tenant Center. Requests are sorted by month and will default to display the current month. To view the details, click anywhere within the row to open the request details page.

Document Center

Users can download and print various forms and documents. In order to access the forms and documents contained in this section, users must have Adobe Acrobat installed on their computer. This software is free and can be obtained by clicking here.

Questions regarding the Electronic Tenant® Services Request Application should be directed to the Property Management Office.